Our clients enjoy the benefits of our advanced technology being utilised to ensure continuity in service delivery. By employing dedicated software developers, at Astrodon we ensure that all processes in terms of report generation and electronic tracking of all processes within our offices in respect of service delivery to our clients are handled promptly and efficiently.
Back office processing is managed daily to ensure that queries are attended to and we pride ourselves on our ability to ensure that all matters are attended to within 48 business hours. Our financial records are compiled on Pastel Accounting, incorporated into advanced management systems designed and written specifically for Astrodon to ensure the latest technology is used, offering transparency to all clients by issuing as much supporting documentation to monthly financials as possible.
All reports are fully automated and our monthly detailed financial packs would include the following custom report writing: Detailed Monthly Levy Rolls, Maintenance Reports, Maintenance Tracking and Insurance Claim Tracking. Should any client require individual custom reports, such reports could be considered for development and would be rolled out to all our clients should it be considered as a vital management tool for trustees/directors of schemes managed by us.